Privacy Policy

kaamkarvao.com is operated by KaamKarvao Pvt Ltd

The website https://www.kaamkarvao.com and the mobile application 'KaamKarvao' (together "Website") is owned and operated by KaamKarvao Pvt Ltd, a company incorporated in India under the Companies Act, 2013 ("Company"). KaamKarvao is a brand of KaamKarvao Pvt Ltd. The Company is engaged in the business of facilitating connections between customers seeking home services and verified service professionals offering these services including AC Service & Repair, Electrician Services, Plumbing Services, Cleaning Services, and other residential and commercial services ("Services").

This Privacy Policy ("Privacy Policy") sets out the privacy practices of the Company with respect to the entire content of the Website.

This document is published in accordance with the provisions of the Information Technology Act, 2000 and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use on an online portal of the Company. We request you to go through this Privacy Policy and the Terms of Use carefully before you decide to access this Website.

For the purposes of this Privacy Policy, the words "us", "we", and "our" refer to the Company and all references to "you", "your" or "user", as applicable mean the person who accesses, uses and/or participates in the Website in any manner or capacity.

The protection and security of your personal information is our top priority and we have taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through the internet.

By using our Services and the Website or by otherwise giving us your information, you agree to the terms of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in the manner prescribed under this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use. If you do not agree to this Privacy Policy, do not subscribe to the Services, use the Website or give us any of your information.

1. COLLECTION OF INFORMATION

We may collect information from you through your use of the Website or by joining the KaamKarvao community on social media websites, or which is provided to one of our marketing partners or through any engagement with KaamKarvao. We may collect and process personal information provided by you, including but not limited to:

• Identity Data: Information that you provide at the time of registration including any information that identifies or can be used to identify, contact or locate the user such as name, address, email address, and phone number.
• Service Data: Service booking details including address, service requirements, preferred time slots, and special instructions for the service professional.
• Payment Data: Payment information (processed securely through our payment partners)
• Communication Data: Messages, feedback, reviews, and support inquiries
• Location Data: To show you nearby service professionals and provide accurate service
• Technical Data: Any data that is automatically captured by the Website such as your mobile phone operating system, IP address, browser type, and device information

2. USE OF THE INFORMATION COLLECTED

Use of the Information for Services

The primary goal of the Company in collecting the information is to provide you a platform for the purpose of providing the Services. The Company may use the Personal Information provided by you in the following ways:

• To help provide you the Services
• To connect you with verified service professionals
• To observe, improve and administer the quality of Service
• To analyze how the Website is used, diagnose technical problems
• Remember the basic information provided by you for effective access
• To confirm your identity in order to determine your eligibility to use the Website and avail the Services
• To notify you about any changes to the Website
• To enable the Company to comply with its legal and regulatory obligations
• For the purpose of sending administrative notices, service booking confirmations, and service-related alerts
• Doing market research, troubleshooting, protection against error, fraud and other criminal activity
• To enforce the Company's Terms of Use

Sale of Assets, Merger, Acquisition, Bankruptcy

Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger or bankruptcy involving the Company.

Cookies

Cookies are small portions of information saved by your browser onto your computer/mobile. Cookies are used to record various aspects of your visit and assist the Company to provide you with uninterrupted service. We use cookies to:

• Remember your preferences and settings
• Understand how you use our Website
• Improve your user experience
• Provide personalized content and recommendations

3. SHARING OF INFORMATION

Service Professionals

When you book a service, we share your name, address, phone number, and service requirements with the assigned service professional to enable them to provide the service. We ensure all service professionals agree to maintain the confidentiality of your information.

Consulting

The Company may partner with another party to provide certain specific services if required. When you sign-up for such services, the Company will share names, or other Personal Information that is necessary for the third party to provide these Services. The Company's contractual arrangements with such third parties restrict these parties from using personally identifiable information except for the explicit purpose of assisting in the provision of these Services.

Regulatory Disclosures

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of the Company, our Services, the Website or any third party; (iii) to protect the safety of the public for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be carried out without notice to you.

Link to Third Party Websites

This Website may contain links which may lead you to other Websites. Please note that once you leave the Company's Website you will be subjected to the privacy policy of the other Website. The linked websites are not necessarily under the control of the Company. Please be aware that the Company is not responsible for the privacy practices of such other sites. The Company encourages you to read the privacy policies of each and every website that collects Personal Information. If you decide to access any of the third-party sites linked to the Website, you do this entirely at your own risk.

4. SECURITY OF INFORMATION

The Company has put in place appropriate methods and managerial procedures to safeguard and secure such Personal Information. The Company only processes Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the user. The Website allows users access to their Personal Information and allows them to correct, amend or delete inaccurate information.

The Company uses commercially reasonable precautions to preserve the integrity and security of your information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment.

The information that is collected from you may be transferred to, stored and processed at any destination within and/or outside India. By submitting information on the Website, you agree to this transfer, storing and/or processing. The Company will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

In using the Website, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Website will be at your own risk and the Company assumes no liability for any disclosure of information due to errors in transmission, unauthorised third-party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold the Company responsible for any breach of security.

In the event the Company becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.

5. YOUR RIGHTS

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct any inaccurate information
• Deletion: You can request deletion of your personal information (subject to legal requirements)
• Portability: You can request your data in a commonly used format
• Objection: You can object to certain types of processing
• Withdrawal of Consent: You can withdraw consent at any time

To exercise any of these rights, please contact us at contact@kaamkarvao.com

6. DATA RETENTION

The Company shall not retain Personal Information longer than is necessary to fulfil the purposes for which it was collected and as permitted by applicable law. If you wish to cancel your account or request that the Company no longer use your information to provide you Services, contact us through email at contact@kaamkarvao.com. Even after your account is terminated, the Company may retain your Personal Information as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons.

7. CHILDREN'S PRIVACY

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

8. OPT IN AND OPT OUT PROCEDURES

Upon registration, you may receive certain communication from the Company and you may at any time choose to opt-out of receiving further communications from the Company. To be completely removed from the Company's mailing list, you may contact us at contact@kaamkarvao.com. If you are using an e-mail forwarding service or other similar service please make sure to include the correct e-mail address or addresses.

9. PERMISSIONS

Location Permission

We request access to your location data to connect you with nearby service professionals and provide accurate service estimates based on your area. This ensures that the service professionals you see are available in your location.

Phone Number Permission

KaamKarvao will be collecting and storing your phone number which will be used to send out communications regarding services, booking confirmations, OTPs for verification, and to enable service professionals to contact you.

Notification Permission

We may send you push notifications to keep you updated about your service bookings, promotional offers, and important service updates. You can manage notification preferences in your device settings.

10. NOTIFICATION OF CHANGES

From time to time, the Company may update this Privacy Policy to reflect changes to its information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If the Company makes any material changes, it will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

11. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Any User grievance relating to the discrepancies or misuse of information so provided to KaamKarvao may be addressed to the grievance officer, whose details are provided below:

The grievance officer shall address the grievance within one month of the date of receipt of such grievance from the User.

12. ADDRESS FOR PRIVACY QUESTIONS

Should you have questions about this Privacy Policy or Company's information collection, use and disclosure practices, you may contact us at: contact@kaamkarvao.com. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of Personal Information about you. Except where required by law, the Company cannot ensure a response to questions or comments regarding topics unrelated to this policy or Company's privacy practices.